Ordering

Product Availability
We work hard to ensure that all products displayed on the website are in stock, and available for immediate delivery.  In the event that a product you ordered is no longer available, we will contact you to:
advise when the item is available for delivery
arrange a suitable replacement
arrange a full refund.

Special Order Requests
If you would like to order out of stock items or alternative colours or sizes please contact us and we will happy to check availability and provide you with an estimated delivery time.

UK special request orders take 7-14 days subject to availability with our stockists.
discounts
Further discounts may be available on bulk purchases, please contact us for details.

Cancellation

You have rights under the Consumer Protection (Distance Selling) Regulations 2000 and the Consumer Protection (Distance Selling) (Amendment) Regulations 2005, referred to as the \"Distance Selling Regulations\".

Briefly, these Regulations state that you should be given clear information about the order and the trader, along with a cooling-off period, protection against credit card fraud and against the demand for payment of unsolicited goods.
The Distance Selling Regulations give you the right to change your mind and cancel an order within 7 working days (from the date you receive the goods).  If you do decide to cancel, you should put this in writing, either by letter (recorded delivery is recommended), or email.

If you exercise your right of cancellation after the goods have been despatched to you, you will be responsible for returning the goods at your own cost.  You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. You are allowed to open the goods to examine them, but are not allowed to use them (items returned used will not be accepted).

You are responsible for returning the goods in a saleable condition; failure to do so will result in a surcharge being applied to your refund. Postage costs incurred for your original order will not be refunded.

Complaints

We pride ourselves in offering the highest standards of customer service.  If for any reason you are not happy with our service or products please contact us and we would value the opportunity to put it right.

Payments

Payments can be made in the following ways:

Credit card/Debit card
We accept all major credit/debit cards using PayPal world-class secure on-line processing system so you can buy with confidence.  Please note you do not have to hold a PayPal account to use this payment method.

BACS payments can be made and information is available upon request.

Cheques/Postal Orders
Please make cheques/postal orders payable to Diamond Heaven.

Please note your order will be despatched once payment has cleared.